+389 2 3092 958 ext. 103, 105, 109 SALES@APOLLO.COM.MK

Privacy Policy


This Privacy Policy regulates the manner in which APOLO DOOEL Skopje as a “Controller” collects, uses and processes the data collected from You as personal data subjects (afterwards You, the entities or users) when visiting the website mojtoner.mk and apollo.mk and / or using the web-shop service of APOLO DOOEL, which is described in details in the section entitled: "How to buy" and "Information on delivery". By accessing the website, you confirm that you have read, understood and agree to the terms of the Privacy Policy.

1. What personal data do we collect and way of colleting the personal data

For system protection, every time you visit our websites, our web server temporarily registers your domain and IP address of the workstation, along with some other technical data related to the session or visit on the websites.

Also, in certain cases, we write information in the form of "Cookies" on your computer to adjust the visit to the websites according to your needs and habits. "Cookies" are small files that appear on the visitor's computer when entering the websites, shown by the web server. All information stored by the "Cookies" can only be used for the needs of the web service in a way that your privacy will not be compromised.

We process your personal data only if You voluntarily enter them by registering on our website for the use of our products and services in accordance with the regulations for personal data protection of the Republic of North Macedonia. During your registration on the website and when using the on-line shopping service, the data is collected directly from you, in a way that you personally and directly submit the data to us or automatically through the tool "Cookies" if you have agreed to it (Please read the terms of using Cookies Notice).

During your registration on the website and creation of your profile, APOLO DOOEL collects and processes your personal data, as follows:
- Your name and surname,
- Address,
- Phone number
- E-mail address.

When using the On-line purchase service, APOLO DOOEL collects and processes your personal data, as follows:
- Your name and surname
- Address
- Phone number
- E-mail address

When using the service product complaint and product return, APOLO DOOEL collects and processes your personal data as follows:
- Your name and surname
- Phone number
- E-mail address
- Transaction account

When using the Contact in Information sector, APOLO DOOEL collects and processes your personal data as follows:
- Your name and surname
- E-mail address
- Phone number

Additionally, our website uses the "Cookies" tool to collect data such as: browser’s name, type of PC, as well as technical information for the connection you use when visiting the website, such as operating system and the Internet Service Provider, IP (Internet Protocol) addresses that are assigned by the Internet Service Provider and are different for each user. The collection and processing of this data is done with your consent and acceptance of our tool "Cookies". For more details, please read the terms of use Cookies Notice.

All information related to or arising from the purchase made by You on our web-store are considered a business secret and are treated as such in accordance with the laws of the Republic of N. Macedonia.

2. For what purposes is your data collected and processed?

APOLO DOOEL collects and processes your personal data only for the purposes for which they are given, such as:
- enabling on-line use of our services and products;
- administering the content, promotions, surveys and other functionalities of the site, in order to improve its quality and the services we offer through it;
- timely informing the users about their products, as well as all actions and promotions about their products (direct marketing), for more details go down to part 4;
- for realization of the on-line orders available on the websites mojtoner.mk and apollo.mk (timely and accurate delivery, price collection for the sold items);
- for product complaint;
- for contact by e-mail.

3. Way of processing your personal data and deadlines for storing your data

Your personal data will not be processed for any purpose other than the purpose for which it was collected. The collected personal data is processed, mechanically and/ or electronically, exclusively by employees who have access to them and who are authorized to perform analyses, as well as by respecting the principles of personal data processing by the Law of Personal Data Protection. The processing of your personal data by APOLO DOOEL is being performed in accordance with the regulations for personal data protection of the Republic of North Macedonia, taking all prescribed technical and organizational measures to ensure confidentiality and protection in the processing of the personal data at its disposal.

Additionally, APOLO DOOEL applies security measures when collecting, storing, and processing information for protection against unauthorized access, alteration, disclosure or abuse of your personal data, as well as non-personal data, which are stored on our site. Personal data can only be submitted to the competent authorities, in accordance with the legally prescribed procedure.

If you decide to withdraw your consent to the processing of your personal data, your personal data will be deleted, except for personal data for which APOLO DOOEL has a legal obligation to keep within a legally prescribed period in accordance with the Law of Archive Material or other applicable law. APOLO DOOEL processes the personal data during your registration to the website and creation of your profile until the withdrawal of your consent, or until the moment when you decide to delete your profile or ask us to do it for you. About the personal data, when using the on-line purchase service, APOLO DOOEL has a legal obligation to keep all documents and records of your personal data which refer to realized sales and payments, within 3 (three) years or longer legal term (if prescribed by law) which is mandatory for keeping accounting documentation and documents related to payment operations in accordance with the Law of Archival Operations.

When using the Contact service, APOLO DOOEL keeps the personal data until the withdrawal of your consent, unless they are given for the realization regarding the purchased product, in which case APOLO DOOEL keeps the data for 3 (three) years or longer legal term (if prescribed by law) which is mandatory for keeping accounting documentation and documents related to payment operations in accordance with the Law of Archival Operations.

4. Policy of how to process personal data for direct marketing purposes

We may use your personal information to send you direct marketing announcements about our products and services or our related services, including our announcements of the newest products and upcoming events. It can be in the form of email, posting, SMS, telephone, or targeted internet ads. We limit direct marketing to a reasonable and proportionate level and send you announcements that we think will be interesting and relevant to you, based on the data we have about you. We use your personal data for direct marketing purposes solely on the basis of your consent to the processing of your personal data for direct marketing purposes which you have the right to provide when accessing and using it.

When registering as a new user, you have the right to give your consent by sending an e-mail: "I want to receive news on my e-mail address". This option is not a condition for registering as a new user. You have the right at any time to ask APOLO DOOEL to not send marketing announcements and to not use your personal data when performing profiling for direct marketing purposes. You can refuse to receive electronic news and other marketing announcements if you follow the guidelines for rejecting content in emails by following the links to opt out of a particular option.

5. Your rights as a subject of personal data

In accordance with the Law of Personal Data Protection, as an entity whose personal data we process, you have the following rights:
- to be informed by APOLO DOOEL about the manner in which personal data is processed, including whether the personal data is used in accordance with the purpose for which they are given;
- to ask APOLO DOOEL to add, change or update your personal data if it is incomplete, inaccurate, or out of date upon submission of a request, whereby APOLO DOOEL should act upon the same within 15 days and make correction of the personal data; Stop Processing Personal Data Request
- to ask APOLO DOOEL to limit the processing of personal data with appropriate indication which personal data should be stored; PERSONAL DATA RROCESSING CONSENT
- to ask APOLO DOOEL to delete your personal data, whereby APOLO DOOEL is obliged to delete the personal data within 30 days from the day of submitting the request for deletion, under conditions provided in the Law of Personal Data Protection; Stop Processing Personal Data Request
- to submit a request to APOLO DOOEL with which you will withdraw the consent given for the purposes of personal data processing; DATA SUBJECT CONSENT WITHDRAWAL FORM
- to submit a complaint to APOLO DOOEL for the manner of processing your personal data;
- to log out / cancel the processing and use of your personal data in APOLO DOOEL for the purposes of direct marketing.

To complete these requests, you can contact us at:
E-mail address: sales@apollo.com.mk
Contact phone: +389 3092-958 ext.105

or you can contact our Personal Data Protection Officer:
Name and surname: Jelena Kalinikj
Contact phone: 3092-958 ext.104
E-mail address: jelena@apollo.com.mk

If you have an objection to the manner of processing your data in APOLO DOOEL, you have the right to contact:
Personal Data Protection Agency, Blvd. "Goce Delchev" no. 18, Skopje https://www.dzlp.mk/
info@privacy.mk

6. Providing data on the use of third parties

Personal data can be submitted only to the competent authorities, as well as to third-party processors with an authorization given by the Controller, under conditions and extension permitted by the Law of Personal Data Protection.

7. Transfer of personal data to other countries

APOLO DOOEL does not transfer personal data to other countries.

8. Changing the Privacy Policy and Terms of Use

APOLO DOOEL reserves the right to change the Privacy Policy and Terms of Use at any time without prior notice. Therefore, in order to be up to date with any changes made, whether they are binding on you and us, we invite you to periodically check whether such changes have occurred.

The terms of use are interpreted exclusively in accordance with the laws of the Republic of N. Macedonia.

The Privacy Policy can be changed at any time by posting the amended text of the Privacy Policy on our website, as well as the date of the update. Changes to the Privacy Policy take effect immediately upon publication. Therefore, please periodically review the Privacy Policy and read if any changes are made. By continuing to access and use our website, the user agrees to the changes and accepts the conditions of this Privacy Policy.

9. Date of publication of the Privacy Policy
16.11.2021

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